PRIVACY POLICY

Last Updated: November 11, 2025

Your privacy is important to us. This Privacy Policy explains how KRU Dog Training ("we," "us," or "our") collects, uses, protects, and handles your personal information when you visit our website (k9kru.ca) or use our in-home training services.

1. Information We Collect

We collect information in two ways:

  • Information You Voluntarily Provide: When you fill out our "Book Free Call" form or contact us via email, you provide us with personal information. This includes your name, email address, phone number, and information about your dog (such as their name, age, breed, and behavioral challenges). If you become a client, this information is securely transferred to our client management system to facilitate our services.

  • Information We Collect Automatically: Like most websites, we use cookies, analytics (from Squarespace and Google), and advertising tags (from Google Ads). This helps us understand how visitors use our site, what pages are popular, and how effective our advertising campaigns are. This data is typically anonymous and includes information like your IP address, browser type, and the pages you visit.

2. How We Use Your Information

Our primary goal in collecting your information is to provide you with an excellent, personalized service. We use your information to:

  • Respond to your inquiries and schedule your free consultation.

  • Provide you with our in-home dog training services.

  • Manage your schedule, client notes, and training history in our secure client management system.

  • Process payments for our training packages.

  • Understand how our website is performing so we can improve it.

  • Measure the success of our advertising and find more clients who need our help.

We are the sole owners of the information collected on this site. We will never sell or rent your personal information to anyone.

3. Information Sharing and Third Parties

We do not share your personal information with any third parties, except for the essential service providers who help us run our business. These include:

  • Client Management System (TimeToPet): We use TimeToPet, an industry-standard, secure platform for pet professionals, to store your client and pet information, manage our schedule, and handle billing.

  • Website Host (Squarespace): To analyze site traffic and performance.

  • Payment Processors: To securely process your payments for training packages.

  • Advertising Partners (Google Ads): To measure the effectiveness of our campaigns and track conversions (e.g., when you book a call or fill out our form).

We only share the minimum information necessary for these providers to perform their specific function.

4. Your Privacy Choices and Rights

You have full control over your personal information. You may opt out of any future contacts from us at any time. You can also do the following by contacting us via email or phone:

  • Request to see what data we have about you, if any.

  • Request to change or correct any data we have about you.

  • Request that we delete any data we have about you.

  • Express any concern you have about our use of your data.

5. Data Security

We take precautions to protect your information. We rely on the enterprise-grade security of our platform partners, including our client management system (TimeToPet), our website host (Squarespace), and our payment processors, to secure your sensitive information online. Any personal information we store locally (such as client notes) is also kept on secure, password-protected systems.

6. External Links

Our website may contain links to other sites (like YouTube or our Google Reviews). Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of any other site that collects personally identifiable information.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We recommend you review this page periodically to stay informed.

8. Contact Us

If you have any questions or concerns about this privacy policy, please contact us immediately.

  • Email: nicko@k9kru.ca

  • Phone: +1 (236) 996-3629

Thank you for trusting KRU Dog Training.