Appointment Cancellations

KRU Dog Daycare & Training requires 72 hours (3 days) notice for all overnight stay appointment cancellations, and 24 hours (1 day) notice for all daycare appointment cancellations. Please note that single night boarding deposits are NON-REFUNDABLE, but can be converted to store credit if scheduling changes or cancellations are made with sufficient notice.

Behaviour of Dogs in Daycare

All daycare dogs attending daycare & boarding must have completed and passed their temperament assessments and prove to KRU Dog Daycare & Training that they are non-aggressive, friendly with people, and not overly anxious to participate in doggy daycare.  Owners will need to verify that their dog has not harmed or shown aggression or threatening behaviour towards any person or dog.  Please remember that when your dog frequents the daycare play areas he/she will be in contact with many other types of dogs and the health and safety of all animals is our main priority. Similar to at dog parks, acts of aggression can happen very quickly and without warning. If your dog initiates an incident that KRU Dog Daycare & Training deems unacceptable, KRU Dog Daycare & Training reserves the right to remove your pet to its own separate area for safety reasons until your arrival. Owners are responsible and liable should your pet cause injuries or damages to other animals or people.  KRU Dog Daycare & Training reserves the right to refuse service and permanently expel your pet from our facility without explanation.

Charges

As the owner or authorized agent of the dog attending daycare or boarding, you are responsible for all services charges and incidental fees that may be incurred during your pet’s stay, including, but not limited to late fees and equipment rental charges.

Please note that holiday surcharges for overnight boarding stays are applicable and added towards boarding stays that cross over statutory holidays or long-weekends.

Please note that a valid credit card number is required on your account to reserve overnight stays and for any incidentals incurred during your dog’s stay with us.

Equipment Damage Due to Dogs

Please note that dogs may damage their own equipment, or the equipment belonging to other dogs, during the course of their stay at our facilities. As the owner of a pet participating in off-leash dog play, you assume the risk of damage or loss to your dog’s own equipment and you acknowledge that you will not be compensated for the loss or damage to the equipment.

Food, Snacks and Allergy Notifications

All food must be supplied or specified by the pet’s owner. Please bring a sufficient supply of food to cover your pet’s entire stay at KRU Dog Daycare & Training, including additional food for an extra day or two in case of an emergency. Should your dog run out of food, you agree to have KRU Dog Daycare & Training supply the same or comparable food for your pet. At KRU Dog Daycare & Training, we carry and make our own high-value, single ingredient treats and snacks that we provide as nourishment and training for your pets. Please inform us of any allergies your pet has and we will do our best to accommodate and ensure your pet’s health and safety. 

Intact, Neutered, or Spayed Animals

Dogs do not need to be neutered or spayed in order to attend our daycare facility. However, we will not accept females in heat and may refuse intact males who are overly aggressive.  KRU Dog Daycare & Training always reserves the right to revoke daycare membership to dogs who may pose a danger to others.

Leashes, Walking Aids and Properly-Fitted Equipment

Owners must supply properly fitted walking devices for their pet during his/her stay, which include: [1] a collar, [2] a solid (non-retractable) leash, and [3] a walking harness.  For the safety of your dog, other dogs, and our staff, we do NOT allow the use of shock collars, prong collars, martingale/choke-style collars, metallic leashes, or retractable-style leashes.  If you fail to provide equipment that KRU Dog Daycare & Training deems suitable for use during daycare, an equipment rental fee of $5.00/day will be added to your account.  

Medical History, Health and Wellness Status of Pets

Your pet’s medical history and information are very important to us. If your pet is not feeling well (e.g. coughing, sneezing, vomiting, diarrhea, etc.), please do NOT bring him/her to our facility for both his/her own health and for that of our other guests. To ensure the safety and well-being of pets in our care, owners must inform us of any allergies, intolerances, sensitivities, illnesses, and/or physical limitations. Please note that if a pet has a communicable condition (e.g., viral or bacterial infections like canine papillomavirus), or is in heat, he/she may not attend KRU Dog Daycare & Training until he/she is fully symptom-free, or has veterinary clearance. Should your pet require immediate veterinary attention, KRU Dog Daycare & Training will transport your pet to the nearest vet to our facility. Please note that as the owner you will be responsible for all medical and veterinary costs incurred.  

Pre-Paid Packages Terms and Conditions

All pre-paid packages (including Private Training) purchased have a validity period and will be deemed invalid beyond their expiration date. Daycare packages are valid for a period of SIX (6) months from the date of purchase and boarding/overnight stay packages are valid for a period of TWELVE (12) months from the date of first use. Private training packages are valid for a period of THREE (3) months from the date of first use.

All pre-paid packages are NON-REFUNDABLE, NON-EXCHANGEABLE, and NON-TRANSFERRABLE. In certain circumstances, the expiration date on daycare and boarding packages may be extended via a 30-Day Package Extension Fee. 

Also, please note that daycare and boarding packages can only be used by dogs in the same household and cannot be shared with other dogs who do not live at the same home address.